"Server Error (500)" trying to activate organization plan

Ask the Community
1

Hello,

I’m trying to activate an organization plan but I’m getting a “Server Error (500)”.
I’ve already send an email to helloqfield.cloud but I didn’t get an answer so far (email send on 14-02-2023). I already tried it on different webbrowsers.
Does anyone know how to solve this problem?

Thank you!

Best regards,

Wout

Imported from GitHub discussion by @woutegging on 2023-02-21T16:08:11Z

2

woutegging Thanks for this post. We will check why the email conversation didn’t work out and continue by email.

Will also investigate the issue you are reporting. Note that if you cannot upgrade due to technical reasons, you are still eligible for the discounts :wink: .

Imported from GitHub comment by @suricactus on 2023-02-21T16:21:03Z

3

suricactus thank you!

Imported from GitHub comment by @woutegging on 2023-02-21T16:23:41Z

4

Same problem, just tried to activate the plan and got the same error.

Imported from GitHub comment by @AresDraco on 2023-02-21T16:53:34Z

5

woutegging and AresDraco can you please share your usernames on QFieldCloud?

Imported from GitHub comment by @suricactus on 2023-02-21T17:04:55Z

6

AresDraco I assume your username is aresdraco. I think you can attempt an upgrade now.

woutegging and AresDraco the probem has been identified and will be fixed by tomorrow. Both get in touch with us on beta-transitionqfield.cloud with the URL of this discussion in it.

Imported from GitHub comment by @suricactus on 2023-02-21T17:10:34Z

7

My username is woutegging in QFieldCloud

I’ll send you an email, thank you so far!

Imported from GitHub comment by @woutegging on 2023-02-21T18:13:59Z