How to re-activate an organization?

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1

Hello,

Our organizational account (Swiss_Ornithological_Institute) is set as inactive since the end of the beta period. I wanted to re-activate it and entered all the billing information but the account is still set as inactive. How can I re-activate it? I tried to change the subscription but I can only change the total storage.

Thanks for your help!

Imported from GitHub discussion by @jguelat on 2023-02-28T10:35:28Z

2

Sorry for the invovenience. Working on a solution for you.

Imported from GitHub comment by @suricactus on 2023-02-28T11:34:33Z

3

OK, thanks!

Imported from GitHub comment by @jguelat on 2023-02-28T12:54:00Z

4

Hello,

Any news on this problem? Thanks in advance for your reply :slight_smile:

Imported from GitHub comment by @jguelat on 2023-04-13T09:17:36Z

5

Hi jguelat,

Did you retry to subscribe by the billing setup in your organization?

Imported from GitHub comment by @lucienicolier on 2023-04-13T12:29:41Z

6

Hi lucienicolier,

Thanks for your answer… I now see a new button “Finish Checkout” next to the billing information. I guess that’s what I should use now…

Imported from GitHub comment by @jguelat on 2023-04-13T12:45:03Z

7

Exactly, when you have already begun to fill up the informations, it brings you where you stopped last time.

Imported from GitHub comment by @lucienicolier on 2023-04-13T12:47:46Z

8

Thanks!

Imported from GitHub comment by @jguelat on 2023-04-13T12:53:08Z

9

Glad to have helped :slight_smile:

Imported from GitHub comment by @lucienicolier on 2023-04-13T13:22:50Z